AFTER SALES-SERVICE

After-Sales Service

Each BEDAT & CO timepiece is crafted with precise detail and exclusivity, honouring the art of traditional Swiss watchmaking. Determined to perpetuate the tradition and skills, BEDAT & CO service procedure is designed to ensure each timepiece is well taken care of. All services and repairs are conducted by experts who are craftsmen in the field of watchmaking.

BEDAT & CO After-Sales Service Instruction Manual

BEDAT & CO GENEVE timepieces require regular maintenance and service to ensure its exceptional precision, reliability and elegance.

We recommend you to visit our after - sales service centre or authorized dealer of your choice periodically to have your timepiece inspect or repair.

In the event if your BEDAT & CGENEVE timepiece should require any repair service, please follow the below guidelines that will help you to submit your watch to our service facilities.

HOW?

BEDAT & CGENEVE recommends you to send yourtimepiece to our authorized service centre or authorized dealer located nearest to your convenient location for a through inspection and repair.

You will have the option to (1) hand deliver your timepiece for repair to the nearest authorize service centre or dealer, or (2) ship it via courier service of your preference.

If you decide to ship it to service centre or dealer, kindly refer to below for your attention;

  A) Pack your timepiece:

*Place your timepiece in a zip lock bag, protect it with bubble wrap and package it in a sturdy box sealed with tape with sufficient padding to protect your timepiece during transit.

*Please do not send your timepiece in its original box and packing materials as all shipping container and packing materials will be discarded upon receipt.

  B) Ship your timepiece to us

*We strongly recommend you to utilize a shipping method that allows package tracking(such as FedEex, UPS, registered mail or Insured mail) for security reason.

*We recommend that you insure your package based on the original purchase value or retail replacement value in case if it is lost in transit.

 

MUST HAVE

Regardless if you choose to hand deliver or ship your timepiece to us, please be reminded:

*If you are submitting your timepiece for warranty repair, kindly include a copy of the warranty certificate and original sales receipt for date of purchase validation.

*For out of warranty repair or work not covered under warranty, an estimated service fee will be sent to you prior proceeding with the repair. Your approval of the service estimate is required to complete the watch repair.

If you have any enquiries in regards to our after sales service, aftersales@bedat.com.
We look forward to serving you better.

timekeeper

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